Thursday, 9 July 2009
We Provide A Dyson Service !
The other day I was really very impressed with something - so I'm going to recommend it. I have a 9 year old Dyson cleaner. Yes I know I'm a bloke and what do I know about cleaners!!! Well I'm single so I have too. Anyway back to the issue. The cleaner handle was broken, plus the pipe was split and the stair brush snapped.... you get the picture. So I went on line and the new parts were £52. Or, so the Dyson website claimed, for £63 a man would come out, service it and replace all the broken parts. Now come on you cannot get someone to come out for less than £90 and then the parts and labour bill will be a gazillion, but, ever the optimist I phoned and the very next day (yes I'm serious) the man was there, and on time. What happened next was amazing, he tore it apart, cleaned it, replaced my handle, pipe, and brush and then, because, 'they looked a bit worn, and were old style' put on a new cable, filter and brush head. By now I'm expecting the extras bill to require a mortgage! Nope! Exactly as it said on the tin £63 - amazing, even fantastic. Then I realised something, that's exactly what we do with our courses, advertise a price, include everything, give great service, and no hidden charges. Result, very happy customers. Maybe on the Dyson blog their recommending a 'Leybourne Service' !